As part of the DBS process all applicants will need to have their identification documents verified and, in most cases, this is a quick and hassle-free task. However, on occasions if an applicant does not have the appropriate documents to verify the identification, they will have to use an alternative route.
The following guidelines will unravel any uncertainties applicants may have concerning Route 2 and will support them with the necessary documents needed to complete a DBS application.
Firstly, applicants can only proceed down Route 2 if they cannot produce satisfactory documents for Route 1, but if they are a non-EEA applicant and hoping to work on a voluntary basis, they will be unable use this route.
How does Route 2 work?
If an applicant cannot proceed via Route 1, they will need the following documents to complete the DBS check via Route 2:
- 1 document from Group 2a PLUS
- 2 documents from Group 2a or 2b
Please note that at least one of these credentials must show a current address.
In addition to these three documents, Care Check will need to undertake an external ID verification on behalf of the applicant to verify the information that has been provided.
The external verification is processed by Care Check at an extra cost through a UK credit referencing agency; in fact it is very similar to that of a credit referencing check.
The validation confirms the applicant’s name and address information linked to details such as the electoral roll, utilities and loan accounts.
Why might the external verification fail?
The criteria for an external ID verification is set out by the government and therefore Care Check will be unable to have access to the specific reasons why an external ID validation might fail. However, we have observed from past applications that the main reasons why an external fail occurs is due to:
- An applicant not living at an address for very long
- If an applicant is not on the electoral roll
- If an applicant does not pay any utilities.
What type of documents do I need to proceed down Route 2?
Approved Group 2a documents:
- Current driving licence (photo card)
- Current driving licence (paper)
- Birth Certificate
- Marriage/partnership certificate
- HM forces ID card
- Firearms licence
Approved Group 2b documents:
- Mortgage statement
- Bank statement
- Bank account opening confirmation letter
- Credit card statement
- Financial statement (e.g. ISA, Pension endowment)
- P45/ P60 statement
- Work permit
- Utility bill (not including mobile phone bills)
- Benefit statement
- Documents from a government/ local authority
- EU NI card
- Letter from a headteacher (ages 16-19 years old)
What happens if an applicant does not have the appropriate documents for a Route 2 validation?
If an applicant does not have enough identification documents to fulfil a Route 2 verification, they will have to proceed via Route 3.
If you have any questions regarding ID verification, please do not hesitate to contact us on 0333 777 8575 and we will be happy to assist you.